The devil’s in the detail

The client

Dr Kunal Patel and Lucy Patel run Love Teeth Dental practice group in Surrey. Their teams currently operate from six locations – Cheam, Stonecot, Chessington, New Malden, Sutton and Worcester Park – and they are continually expanding in order to bring high-quality dentistry to more patients across Surrey. A big part of achieving this growth and success is Kunal and Lucy’s commitment to investing in their patients, their team and the business. They have, therefore, introduced an array of cutting-edge dental equipment to facilitate exceptional clinical outcomes, while improving the patient experience and streamlining the professional workflow.

The challenge

In the past two years alone, Kunal and Lucy have opened five squat practices. This pace of development requires absolute confidence in the quality of equipment they were investing in. It also highlighted the importance of working with suppliers that would provide an unprecedented level of support in order to keep up with the speed of change for Love Teeth. Kunal commented:

“I have to admit that I had a slight doubt when making my first purchase. Dentistry costs a lot and every time you inject money into the business, you want to get the value and return on investment. Now I can confidently say that I have experienced that ROI.”

The solution

For Love Teeth, the solution was industry-leading equipment from Castellini and MyRay, manufactured by Cefla and supplied by RPA Dental. Kunal said:

“My Castellini chair is hugely impressive. Throughout my career, no patient had ever commented on a dental chair, but they do now I have a Castellini. One of the reasons is the comfort it affords them and me – there is an enveloping and relaxing sensation they express about the chair, but also, once the patient is positioned, there is no need to strain their head, the chair moves in all directions and I no longer need to ask my patients to reposition themselves. The functionality is phenomenal. Before I would have had to change or get extra equipment to use for implant treatments or endodontics, but with the Castellini, it has different modes. Everything is built-in, so it is fast and efficient – it is ready to go for every treatment. The X-ray functionality is also built into the chair, as opposed to being connected into the wall and it makes it a lot more practical and easy to manoeuvre. I am impressed and thrilled with my Castellini. It makes my dentistry more efficient and also has the wow factor, which is a bonus.”

The result

Comparing his Castellini dental chair to a Lamborghini, Kunal has been very impressed with the equipment and service from RPA Dental. He added:

“RPA Dental cares for us and our business. Of course, we met through a business transaction, but five years later, it now feels more like a friendship with Pete, Jo, Jamie and the team. We opened five squat clinics in two years, requiring 25+ chairs, several X-ray units and five CBCT machines, which required a huge investment from me. I felt safe knowing RPA Dental and Cefla were the correct choice in supporting me through this journey.”