Equipment and service to support exceptional patient care and professional training

The client – Queen Square Dental Clinic

Queen Square Dental Clinic is run by Dr Alfonso Rao, a globally-renowned implant clinician from Italy. Given Alfonso’s passion for delivering exceptional dentistry and solving even the most complex of clinical challenges, the practice features state-of-the-art digital equipment, design and materials, with an excellent team to match. The practice offers a vast range of advanced treatments, including cosmetic, orthodontic and implant dentistry, receiving referrals from colleagues across the country. Alfonso is also a highly-esteemed teacher and lecturer, and is the co-founder of Delta Training Academy.

The challenge

Given the advanced nature of many of the treatments that Alfonso provides, he needed a dental chair that would be comfortable for patients for prolonged periods of time. He was also looking for a solution that would support his clinical workflow and help him deliver the most efficient and high-quality dentistry to each and every patient.

The solution

Having used Castellini chairs back in Italy, Alfonso was keen to stay with what he knew worked and chose the same brand for his UK practice. Among other models, he became the first UK owner of the Puma Eli Modular Ambidextrous unit in November 2020. Alfonso commented:

 

“Everything I need is integrated into my Castellini chair, from an implant motor to an external camera. It is really technologically advanced and really comfortable – from what my patients tell me – in comparison to other chairs in other dental practices. It feels great to offer that level of comfort to my patients and I appreciate the positive feedback too. The aesthetic of the chair is also very appealing. Having an Italian chair represents my style as an Italian dentist. It is top quality like other Italian products for high-end consumers."

The result

Alfonso has created a state-of-the-art practice and training academy that both utilise the latest technologies to ensure exceptional patient care and professional teaching. He says:

 

“As a dentist, having a Castellini chair is very important. The main one I use is the top of the spectrum one and I use it mainly for teaching in my dental academy. It has a built-in camera and I can carry out live surgery and have this projected so people I am training can follow. As a specialist practice offering complex treatments, we absolutely need to ensure we arm ourselves with the best tools that are possibly available to us in order to deliver a high level of dentistry.

 

“The distribution in the UK is carried out by RPA Dental and both the support and attention to detail they offer are second to none so I feel I can confidently use it and, if anything happens, I am reassured that I will be sorted immediately. The Castellini chair has an app which is linked to the engineer, so if anything does happen, the engineer can log in and assess or sort the fault remotely. Alternatively, the engineer can diagnose the issue before visiting the practice, and that means that the problem is half solved when he comes to the door, and it is also a quick fix too as he does not have to identify the fault from scratch. That is in my view totally unique to Castellini and RPA Dental and I am thrilled by their level of service!”